1. The yarn is for knitting or weaving?
Jihua 3509 Textile Co.,Ltd has very advanced equipment, can do spun yarn, siro yarn, compact yarn and siro-compact yarn. So we can produce both knitting and weaving yarn for our clients.
2. How can I choose the fitted yarn?
For knitting yarn, it is usually need better evenness, weaker twist than weaving yarn, if you find us, just need tell us your end using, our engineer will help you to design a yarn quality standard to meet your need.
3. What is 3509's sample policy?
1. ONE cone of yarn will be provided free, however you need pay the mail fee.
2. Less than 1000 kg, we think it is a sample order, we will charge USD200.00 as sample fee, but it would be return when you place order.
3. For order clients whose annual order above USD100, 000.00, we give THREE sample orders without sample fee per quarter.
4. For VIP whose annual order above USD500, 000.00, we will help to develop new products without any charge.
4. When I meet troubles during using 3509's products, how can I do?
Step1. Contact Sales immediately via e-mail and description your problems with detail, clear images are very important.
Step2. Our after sale team will analyses your problem and give you a confirm e-mail and solution within 3 work days.
Step3. Discuss the loss if it is caused by 3509 and give a solution within 5 workday counts from the complaints mail date.
Step4. Return the loss to you or think as a advance for next order.